BSBCMM301B - Process customer complaints (Our Version 2.0)
BSBCMM301B - Process customer complaints (Our Version 2.0)
$499.00 AUD
Price excludes GST

Individual Unit BSBCMM301B - Process customer complaints

 

Contains the following documents.

 

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)

 

For more information please contact us on sarah@rtomaterials.com.au